Refund & Return Policy
🔄 KAPTAN ZONE - Refund & Return Policy 📦
KAPTAN ZONE par aap ki khareedari aur satisfaction hamare liye sab se zaroori hai. Agar aap ko kisi product se masla hai, to humari easy return/exchange policy aap ki madad ke liye mojood hai.
⏳ Return / Exchange Window:
Aap parcel vasool hone ke 7 din ke andar return ya exchange ki request submit kar sakte hain.
✅ Return Eligible Hone Ki Sharait:
1. Product bilkul unused (istemaal shuda na ho) aur original packaging mein ho.
2. Product par lage tags aur labels intact (sath) hone chahiye.
3. Parcel kholte waqt agar product kharab (damaged), galat (wrong item), ya deftective mile to 24-48 ghante ke andar humein notify karein.
❌ Cons: Returns Kab Accept Nahi Hote?
• 7 din ka time khatam hone ke baad.
• Agar product istemaal ho chuka ho ya user ki wajah se damage hua ho.
• Clearance Sale / Special Discounted items.
💰 Refund Process:
• Inspect Hone Par: Jab aap ka return parcel hum tak pohnche ga, hum use inspect karenge.
• Payment Return: Approval ke baad aap ka refund EasyPaisa, JazzCash, ya Bank Transfer ke zariye 3 se 5 working days mein bhej diya jaye ga.
🚚 Return Delivery Charges:
• Agar product hamari taraf se galat ya defective bhejha gaya ho, to Return Shipping Free hogi.
• Agar aap size issue ya personal choice ki wajah se exchange chahte hain, to return courier charges customer ko pay karne honge.
💬 Return Request Kaise Karein?
Return ya Exchange ke liye hamare WhatsApp support par rabta karein:
📲 WhatsApp: +92 3115598899
✉️ Email: pandastock43212gmail.com
(Please apni Order ID aur damaged/wrong item ki clear video/picture zaroor attach karein!) ✨